Customer Testimonials
After our longtime dealership in Hanover closed its doors, we were hoping to find a new dealership we could trust. I'm happy to say that INFINITI of Norwood exceeded every expectation and delivered a car-buying experience that was professional, transparent, and genuinely enjoyable from start to finish.
Our salesperson, Andrew, was beyond professional. He took the time to thoroughly explain all the features and benefits of our new vehicle and often answered questions before we even had to ask them. What really stood out was how much he respected our time and focused on making the process as smooth ... Read More DealerRater - Jul 9, 2026
I bought a car from Andrew 2 days ago and he was extremely knowledgeable and personable. We were able to negotiate an agreement and two days later I was able to pick up my registration and get an inspection sticker. Thereafter he spent additional time with me explaining how the technology in the vehicle worked, which helped tremendously. I would highly recommend asking for Andrew if you’re interested in purchasing a vehicle from this dealer. Adam and Mike were also very professional and helpful.
Emailed Mr. Goldstein requesting dealership correction to Auto Check. Infinity of Norwood...used my VIN number to repair someone else's 2019 qx50, same result by them at CarFax. No apologies, emailed me "you handle it". Reported to BBB, complaint filed for second time to Infinity consumer affairs. Request compensation check for devaluation of my 2019 qx50, reading 48k miles on my odometer, not 99k miles on the car odometer they serviced using my VIN number which is, has and continues to be reported by Mr. Goldstein s dealership Infinity of Norwood. I reside in South Carolina, never been to ... Read More DealerRater - Jan 22, 2026
He is the worse general manager he does not care about customers and or helping them and depending on the customers nationality I feel he treats certain Customers differently and acts like he does not know anything
Outstanding Customer Service – Above and Beyond!
I recently purchased a driver-side sun visor from the INFINITI of Norwood parts department and tried to install it myself in the parking lot. Unfortunately, I didn’t have the right tools, and the electrical cable slipped up into the headliner—completely out of reach. Feeling stuck, I went into the service department to ask for help.
Even though the team was in the middle of a meeting (Anthony Tippett Jr., Fernando Diaz and Dominique), they immediately stopped to listen to my situation and jumped into action. Anthony took the initiative and instructed Dominique (... Read More DealerRater - Nov 4, 2025
Bought an armada from them never passed inspection. They lied about replacing parts and a year later still dealing with it. Salesman was great service was terrible. I don’t know how they keep getting away with this type of stuff. Stay far far away
Absolutely great experience working with this team on a new buy! Jason, Jon and Adam were absolutely great to work with and highly recommended.
Great team go see Gene Robbins the best in service very passionate and understanding regarding the care of your vehicle
Absolutely the best car buying experience we have ever had, Michael Howard is top notch with an honest, knowledgeable and professional approach that makes it all so easy to decide on INIFINTY. He is the reason we own a QX60 because of his experience. Very satisfied customer and a shout out to Jon Mcgaw.
I was very satisfied with the service provided. If I were to be “nit picky”, I would have liked the interior windows cleaned and the trunk vacuumed.
Great place to take my car to be serviced. I would recommend it to people I know.
Customer service was great! Staff is was very professional and quick to respond either by text or email.
Sales part was fairly easy and straight forward. Delivery and follow up is where this dealership fails. Beware once you give them your money, you become invisible to the sales staff you dealt with. Paper work is screwed up, waiting over week now, still screwed up, but no one has any answers. Title process is a problem as I reside in NH. But no one at the dealership has any desire to fix the problems. I may end up with a big paper weight sitting in my garage. And to top it off, they sent me a link to leave ... Read More DealerRater - Oct 4, 2023
Michael Howard & Adam Goldstein provided exceptional customer service. I was not treated well when visiting other dealerships on my search for a new vehicle. INFINITI went above & beyond for me. I was treated with respect and all of my questions were answered with absolutely no surprises at signing. This was the most straightforward experience. Not to mention the Qx60 I purchased is a beautiful suv with unmatched quality to any other vehicle I looked at. Highly recommend!!
Be very cautious when buying a used car from this dealer. A few months ago we bought a 2014 GMC Sierra and from the moment after purchase had issues. Communicated most issues via email and asked for itemized documentation. Most issues were not resolved, more issues created, and general service items like cabin and engine air filter that were replaced were not. Event after getting back from a second service visit it has a rejection sticker... After getting the truck back and bringing to another dealer to resolve issues (which Infinity did pay for) I have found more issues not resolved ... Read More DealerRater - Jul 28, 2023
Very friendly staff and easy to work with. The service and sales departments are excellent.
The car is just what I wanted, it was immaculate and all my questions were answered. I would definitely get my next car at this dealership.
I had a great service rep that kept me updated about my car, Thank You!
I would recommend INFINITI of Norwood. Our Experience was awesome! Mike Howard did a nice job, Very pleased.
very nice service and kindness. everyone in dealership was very professional and experienced. I was happy
The best! This was the second set of vehicles we have purchased from them. We will continue to use them in the future
This is the worst dealership, unethical and dishonest service department. Don't trust this dealership.
Had a problem with my power steering .Gene Robbins, the service manager, took my car in even though I had no appointment. Got to the bottom of my problem and got me out of there in short order as I waited.. Nice job.
Purchased car here 6 months ago. So far everything is beyond expectations. Knowledgeble sales dept. and service was great.
The service representative, Gene, was professional, friendly and kept me informed of my car’s status. He also got me some crackers!
Everyone at the dealership was so accommodating and friendly. Great buying experience. There was no pressure.
This dealership is run at a very high level and the staff in all departments work together as a team.
INFINITI of Norwood is a first-class dealership. Adam Goldstein, Michael Howard, and Jon are all great to work with. I highly recommend INFINITI of Norwood.
The folks at INFINITI Of Norwood are such pleasant people and it's always a pleasure seeing and dealing with them. They're amazing people from sales to service, they're professionalism is second to none and it gives my family and I peace of mine to know that we're well taken care of.
I like this dealership. I would recommend it to people I know. I like their location also.
The dealership it’s OK and having hot coffee or chocolate or tea is a great thing. But the wait time when old broad like me was long. And I think they were thorough and working on my car, but a little expensive for senior wanna fix income.
Excellent shopping experience, no pushing and no hassle. Everyone is courteous and knowledgeable. Working with Adam G and Michael H was a great experience. I thoroughly enjoy my new vehicle and will be back when it is time for another!
Best experience dealing with Anthony T, he’s always friendly and goes over everything that needs to be done. Most importantly I trust him.
We had a great experience working with Adam at INFINITI of Norwood. And we are loving the car so far!
I'm not sure I could be any more disappointed. Run around, run around, run around. Standard sceevy car dealership behavior here. From the finance office to the service center, there is nothing good to say about INFINITI of Norwood. Buying a certified pre-owned car means nothing to guys at this dealership. I recently took my car to get the wheels refinished at an external shop and needed a wheel lock and a set of lug nuts for proper removal. I found out that these items were removed from the car prior to sale and so I contacted my dealership. ... Read More DealerRater - Jul 27, 2022
Nice people good service we’ll respect on time also they make your car is good
Michele Zelarayan was my first point of contact for INFINITI Norwood. Michele was unavailable for the date I scheduled to test drive the QX80. Instead, I worked with Michael Howard. From the beginning, Michael was professional, courteous, knowledgeable and an incredible pleasure to work with. Michael worked a miracle, and I was able to complete my purchase and leave with my vehicle (unexpectedly) even though I was on a tight schedule to attend an appointment on Cape. It was the most enjoyable car buying experience I have ever had. The SUV is stunning and exceeds all my expectations and INFINITI ... Read More DealerRater - Jul 8, 2022
Jim and Fernando delivered top notch customer service! They explain everything that was done to my car and now is driving so well. I’m super happy!
From my initial contact with Michele Zelarayan to purchasing a vehicle from INFINITI of Norwood was a pleasurable experience. Particularly dealing with sales consultant Mike Howard. Mike was very professional.
Best experiences with service department Gene was great and explained every little detail of work done on cart.
Best service in Massachusetts. Great team, very professional. Best in class management team. Always honest. I will only bring my car to INFINITI of Norwood.
Went back to Jason Cultrera to purchase my second INFINITI, great experience, wonderful service, customer service.
Great service, up front, attentive to customers needs! A clean, welcoming waiting area and were able to provide a loaner.
Great customer service very fast my advisor was on point I will definitely bring my car back
The place is the best in Customer service, very clean and the staff are very careful at every detail when they service you car I will definitely be back in this dealer to service my car
We always deal with nigel and he always provides excellent service. Thanks again guys for your hard work.
They are very and good. I like this place and the service they’ve have provided.
I went in for an oil change and the service was good and my service tech Anthony was friendly and helpful.
Jon at INFINITI of Norwood, was on the ball from the word go. covered every detail and made me feel at home. Great service and a job well done.
It is very well run. The staff is very informed, responsible, and communicate very well with customers. Repairs are completed on time and with very good outcomes.
Great place to bring your car for service.will highly recommended they know exactly what u need.
Wife brought car in for service for the first time ever, I have always brought it I before. This time the car developed a rattle in the front end that wasn't there before an oil change. I'm convinced these people damaged the bushings in the front end so they could repair them. They also wanted an hour diagnostic time to reset a light on the dash and a Google search showed me how to do it in about 5 minutes. Be wary of this service department. I wrote the GM and never received a response when this incident initially ... Read More DealerRater - Nov 28, 2021
always happy with the service provided, both Anthonys were very helpful and knowledgeable explaining what was being done.
Worst experience I ever had . Untrustworthy. Cannot find one positive thing to say.Go elsewhere
Best experience ever! We recently bought a certified pre-owned INFINITI from INFINITI of Norwood. The car was listed online at a fair price and looked immaculate. We worked with Michele, Adam, Adam G, and Mike. Michele was extremely responsive, negotiated the price without handing me off to multiple people, and coordinated a test drive. Adam brought the vehicle to us for a lengthy test drive. The car did not disappoint and Adam is the best! He thoroughly answered questions and demonstrated all of the car's features. We were not pressured to rush through the process or buy add-on services. ... Read More DealerRater - Sep 21, 2021
The service was good and staff was knowledgeable and friendly , performed in a timely fashion .
If I could give zero stars I would. Please never take your car here. They do not honor their posted pricing and they treat you like a second class citizen. They make it seem like they are offering you a discount but then gain the money back by jacking the pricing up. When confronted, they tell you, we're not making any money off your service and we offered you a discount. However the prices on their website do not match what they charge you. When I brought this to the service reps attention, and tried to show him where ... Read More DealerRater - Sep 15, 2021
These guys are dishonest. Do not bring your car for work in the service department.
Easiest car buying experience I have had. Easy test drive, no pressure sales person. Very quick with the paperwork. Everyone I talked to in the dealership was very nice. I would recommend this dealership.
We received phenomenal and personal service from INFINITI of Norwood. Jonathan was especially friendly, energetic, and efficient in getting us the car we wanted in a short amount of time. It was a flawless experience and we'd recommend this dealer to all of our friends and family.
Just purchased my vehicle here. What a great experience for me.. Everyone very professional! Loved Micheal H. with the English accent,very knowledgeable about the in inventory.
Terrible experience at INFINITI of Norwood. Highest price on an Infinite GX50 lux addition. Infinite of Nashua gave us a better price on an autograph edition. Shop around before you go to these guys. The “owner” responded to my review on the dealer website and it was obvious that he was misinformed as to what transpired. Best deal we found was Kelly INFINITI in Danvers. Best of luck shopping.
Great stock of options. John was extremely accommodating to my schedule we were able to come to terms quickly. Exactly the way it should be.
Jon McGaw and Michael McSweeney provided excellent Sales and Finance services in the purchase of my vehicle. The purchasing experience was very pleasant. I highly recommend this dealership.
Servive manager Nigel DeSilva is very accomodating and he deserves an award of somesort! The staff in the sales office especially Mikchael! The staff in the servive center are fantastic!
Yes, the dealership is good. I'm a bit disappointed in the required written review with a rating, and the lack of loaners, but Gene Robbins has been a rock star whenever I see him and the pandemic-induced used car shortage as well as this particular rating tool are likely to blame for all downsides.
Excellent sales and service experiences. I continue to be a loyal customer. This is probably the 8th vehicle that I have leased from the dealership.
My representative Anthony did an excellent job i was very happy to have gone there to fix my vehicle thank you for the. Help I was given while there
We continue to return again and again to INFINITI of Norwood and particularly to our car sales rep, Michael Howard, who actually makes car buying a fun and pleasurable experience, Michael Howard goes above and beyond each time we return to get a new lease. This time I decided to buy a used 2017 QX50 and I was very specific and demanding about both the exterior and interior color combo and wanted low mileage. Michael searched tirelessly to find the right car for me. I couldn’t be happier! He takes the time to make sure you understand particulars of your ... Read More DealerRater - Jun 14, 2021
Anthony Chirico, Fernando Diaz & Anthony Tippett Jr. , I've always had great experience with them. Seem to be very knowledgeable and keeps you informed about your vehicle. Great job guys.
Dealing with the GM Adam was the most unprofessional experience I've ever had. The sales person Jason was great. Once negotiating numbers began, Adam stepped in and basically shoved Jason aside. The whole shopping experience went south with Adam's handling of pricing questions. Felt like I was at a used car dealership instead of an INFINITI dealership. Better and friendlier customer service at the other INFINITI dealerships in the Boston area. Your business isn't wanted here if you are looking for a decent deal.
Michael was very patient with me when purchasing a vehicle, always showing me whichever cars i was interested it even if i wanted to drive it twice! Infinity norwood kept their promise to me saying they would fix all exterior issues I noticed and wouldn't let me pick up the ride until everything was perfect! Even the finance manager was great! Mike was honest and upfront with me and gave me his honest opinion with the finance decisions i made and i left knowing i made the best decisions and with a great vehicle! Would recommend to anyone to ... Read More DealerRater - May 1, 2021
I purchased a vehicle with help from Adam Gianan. He was great during rhe whole process, from the test-drive to the delivery. He was very professional and friendly during the purchase. I would definitely recommend Adam to anyone looking to purchase a new vehicle.
Service my vehicle before and I am satisfied with restful and cost of the service, would be taking mt fx there for any more service
I bought vehicle from Jon he had car ready for me up front clean for test drive the process in terms of getting approved he have nice personality call me about 4 day with my registration ready to pick up will send family and friends to see him thanks for all
Great attention to detail! Very focused on customer satisfaction. Responsive to customer requests with short notice. A great dealership for all customers looking for quality and dependable service.
I had to have my car towed to INFINITI Norwood as my car wouldn't start. They replaced the starter for me. They also noticed that the drivers door sub woofer need replacing and they ordered me a new one. I was very satisfied with the service.
The QX60 is my seventh vehicle that I've acquired from INFINITI of Norwood. I couldn't possibly consider going elsewhere. From Adam Goldstein, the General Manager, to Jason Cultrera, the Sales Representative, to Nigel DeSilva, the Manager of the Service Department, they are all a pleasure to work with. Caring and Professional in all respects. Elliott Smith
Professional at the purchase part of the deal with the GM but terrible customer service when I notified the GM of body damage I discovered after taking the car home. I received very condescending emails from the GM stating if I addressed him differently he would have helped me. Really?? I would beware of dealing with this dealership.... especially if you have problems after the purchase.
Easiest car buying experience ever. Everyone we dealt with was professional and knowledgable and incredibly helpful. We will definitely come back to this dealership for any future car needs!
Shopping for a new or used car in this challenging time that affects us all can be, well challenging. This past weekend I visited INFINITI of Norwood to look at 2 used INFINITI QX50’s which saw online. I was greeted at the door by Victor Vieira and we exchanged a COVID 19 elbow bump. I explained to Victor what I was interested in looking at an minutes later he produced the first car, sanitized and ready for my test drive.
I returned to the dealership after a short test drive and Victor was ready again with my second choice of cars. ... Read More DealerRater - Aug 25, 2020
I brought my car in for service. I had a great experience! Anthony T was: Friendly, knowledgeable, explained everything, respectful of my time. Wonderful service dept!
This dealership has been servicing my car for 8years and I'm very satisfied with the services and communications with Anthony T. and the mechanic(s) who work on my car. Anthony C. is also helpful too.
This was my first visit to INFINITI Norwood. My former INFINITI dealer in my location has
closed the dealership. I called for an appointment as soon as it was possible with the
restrictions due to coronavirus.
I was assigned a day and time. I was greeted by a service representative and escorted to
the Service Area. All Staff was appropriately masked in an extremely clean work environment
The Service Mgr. Gene and I discussed the service and any concerns regarding the visit.
My GX50 was serviced in a timely fashion and any remaining questions answered professionally.
I am happy to ... Read More DealerRater - Jun 15, 2020
I have been bringing my car here for service. I always get treated well and my car has been well taken care of...prices are always fair.
Anthony was awesome .He kept me informed all the way thru with good advice for future visits.I defiantly will return in the future and was made to feel comfortable.
I recently purchased my second vehicle from this dealership working with Jon in the Sales department. The experience was nothing short of exceptional. Jon is the best auto sales person I have ever purchased a vehicle from. His honesty, attention to detail, follow up skills and overall approach are second to none ! I would recommend Jon and this dealership at the highest level. You will not be disappointed !
Brought my 2118 qx30 in AaronHuntington was the service manager very friendly and polite and professional. The tech went for a test ride with me and he was very professional also and a great mechanic. I did not purchase my vehicle from Norwood INFINITI but my next INFINITI they will get all my business and continue getting my vehicle serviced there. Thank you again Rob Ivatts
I had a very nice experience here the people were nice and the service was very quick and efficient. The advisor was very easy to work with and pleasant.
To say a car dealership is honest, and really cares about their customers sounds like a fairy tale......but this is the truth about Infinity of Norwood. Glad I am a repeat customer, and working the best sales, finance and repair people EVER!!!
LOVE my car, and with any luck will have it 16 years like my last one!!! Best car on the road. I literally DUMPED my Mercedes Benz C300, which was in the repair shop more than I had it. While in the repair shop for the 3rd time this month I told them to keep it (a 2016 with ... Read More DealerRater - May 1, 2019
The service advisor Brandon made this process as quick and efficient as possible for me. This was the first time I had ever used the service bay at this location and usually I don't look forward to hearing about my car but he was very informative and direct. I had acquired about some parts for another vehicle and the guy at the counter Geno was very patient and provided me with quotes on everything which made me very comfortable. Overall these two provided a very welcoming experience for my first visit at INFINITI Norwood
I came in for service and left with a new Q50 that I like better then the first one. Both the service and sales people were great. They even saved my cd’s for me that I left in the other car
It was a very friendly and positive experience from the service dept to the sales and it all went very quickly and smoothly very accomodating
I had a great experience servicing my car in Norwood. Anthony kept me updated on everything that the service team was working on with my car. I am planning to continue to service my car there.
Very flexible service I came in because of a sudden issue with my brakes, 2 hours and I was ready Great service Got my car cleaned too
Fast and easy to purchase a vehicle... everyone is friendly and helpful! This is the 2nd vehicle I have purchased there and I have been very happy both times!
Friendly and thorough understanding of my needs for inspection and advised me about windshield wipers special which I also purchased. Appreciate getting back a cleaned car too.
They serviced my wife’s vehicle on short notice and were so professional with helping her and my daughter get there belongings in and out of the vehicle
Adam and Victor at INFINITI of Norwood both went the extra mile in finding the exact car I wanted at the right price. They were great and searched all of the northeast for the exact specs as they didn’t have it on the lot. Victor was friendly, knowledgeable and always kept me updated on the status. I really appreciated their efforts.
Nothing more to say. You should not force people to write. This is why a lot of people don't take surveys. Surveys should be short and quick if you are interested in a high rate of responses.
